A recent Google Chrome update disables the use of Java in the browser. Banner will not run with the Java plugin disabled. If you are trying to run Banner in Chrome, you will see the following message:
There is currently a workaround that will temporarily allow Java to work in Chrome but the workaround will be disabled by Google at the end of summer 2015. It is recommended that you discontinue the use of Chrome and use either Mozilla Firefox or Internet Explorer 11.