If you receive a message that your Atlas account is locked upon trying to log in, you can either:
- Wait 30 minutes. Your account will automatically unlock after this time period and you should be able to log in again. This is the recommended course of action.
- Contact the appropriate Help Desk.
- Employee Help Desk - 407-582-5555
- Student Help Desk - 407-582-5444
Your account will automatically lock if the wrong password is entered 3 or more times. This can easily happen when you change your password if you have your password stored. Make sure you update your stored passwords promptly when you change your password.