Users may experience problems when they try to open certain documents (mainly Microsoft Excel) within a Shared Documents library of a SharePoint site.
What may be the cause of the errors:
- User computer has OS/Office combination - Microsoft Windows XP with Microsoft Office 2003 or 2007
- User computer has OS/Office combination - Microsoft Windows Vista with Microsoft Office 2003 or 2007
- User computer has OS/Office combination - Microsoft Windows 7 with Microsoft Office 2003 or 2007
Typically, the first error message will be the below (although some error messages may be different)....
If one attempts to open and edit the documents further or save it to their local computer, the following messages may be seen.
The first step is to find out which Operating System your computer is using.
To do this, go to your Start Menu (see green box below) and click on All Programs (see red box below).
Then when the programs menu opens up, scroll down to Microsoft Office and click the option. The folder will open up and display which Office Programs are installed on your computer. If they read anything older than 2010, then you should perform the upgrade. Please contact the Help Desk to upgrade at this point.
Once this upgrade has completed, then reboot (restart) your computer and try to access the SharePoint site and the file again.
If this does not correct the issue then please contact the Help Desk and report the continued issue for further assistance.